Padam data saya
Delete my data · Mutawwif AI
Delete my data on the Travelty portal · portal.traveltyumrah.com
Bahasa Melayu
Tiada akaun untuk ditutup
Mutawwif AI tiada akaun. Anda tidak pernah mendaftar dengan e-mel atau kata laluan, jadi tiada akaun untuk ditutup. Telefon anda dikenali melalui satu ID peranti (nombor rawak seperti anon_1a2b3c...) dan satu Kod Travelty. Memadam bermaksud Travelty memadam data yang terikat pada dua nombor itu. Membuang aplikasi sahaja tidak memadam data di pelayan kami.
Tiga cara
- Di dalam aplikasi: Tetapan → “Padam data saya”.
- Di web: tekan butang “Padam data saya di portal” di atas, atau buka portal.traveltyumrah.com/padam-data.
- WhatsApp kami di +60 10-504 7800 dan beritahu Kod Travelty anda.
Apa yang dipadam
- Nama panggilan dan jantina anda
- Nombor WhatsApp dan pertanyaan yang anda hantar
- Jawapan kuiz dan keputusan persona anda
- Mesej Tanya AI anda
- Rekod penggunaan ringkas
- ID peranti dan Kod Travelty itu sendiri
Tempoh
Dalam 7 hariKami siapkan permintaan anda dalam masa 7 hari selepas ia diterima.
Tempahan yang sudah disahkan
Jika anda sudah mengesahkan tempahan umrah dengan Travelty, rekod tempahan itu disimpan seperti yang dikehendaki oleh undang-undang dan kontrak perjalanan anda, walaupun data aplikasi anda dipadam.
Ada soalan?
WhatsApp +60 10-504 7800 atau e-mel info@traveltyumrah.com.
Baca juga Dasar Privasi kami.
English
There is no account to close
Mutawwif AI has no account. You never registered with an email address or a password, so there is nothing to close. Your phone is known by one device id (a random id such as anon_1a2b3c...) and one Travelty code. Deleting means Travelty erases the data linked to those two. Uninstalling the app on its own does not delete the data on our servers.
Three ways
- In the app: Settings (“Tetapan”) → “Padam data saya”.
- On the web: press the “Padam data saya di portal” button above, or open portal.traveltyumrah.com/padam-data.
- WhatsApp us at +60 10-504 7800 with your Travelty code.
What is deleted
- Your nickname and gender
- Your WhatsApp number and the enquiries you sent
- Your quiz answers and persona result
- Your Ask AI messages
- Simple usage events
- The device id and Travelty code themselves
Timeline
Within 7 daysWe complete your request within 7 days of receiving it.
Confirmed bookings
If you have a confirmed Umrah booking with Travelty, the records of that booking are kept as required by law and by your travel contract, even after your app data is deleted.